1. Introduction
These Terms and Conditions ("Terms") govern your access to and use of the Brandlab Maroc website and services. Brandlab Maroc ("we", "our", or "us") is a digital agency based in Morocco that provides web development, digital marketing, social media management, graphic design, and related digital solutions.
By accessing our website or engaging our services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use our website or services.
2. Services Overview
Brandlab Maroc offers comprehensive digital solutions for businesses, including but not limited to:
- Website design and development
- Web application development
- E-commerce solutions
- Digital marketing strategy and execution
- Social media management and content creation
- Graphic design and branding
- Search engine optimization (SEO)
- Digital consulting and strategy
3. Service Engagement
3.1 Project Proposals and Agreements
All projects begin with an initial consultation. Following our discussion, we will provide a detailed proposal outlining the scope of work, deliverables, timeline, and costs. A separate service agreement or contract will be executed for each project.
3.2 Client Responsibilities
To ensure successful project completion, clients agree to:
- Provide necessary information, content, and materials in a timely manner
- Respond to communications and requests for feedback within agreed timeframes
- Designate a primary point of contact for the project
- Review and approve deliverables within specified review periods
4. Intellectual Property
4.1 Client-Owned Content
Clients retain ownership of all content, materials, and information they provide to us. By providing such materials, you grant us a license to use them solely for the purpose of delivering our services to you.
4.2 Deliverables and Ownership
Upon full payment for services rendered, clients will own the final deliverables as specified in the service agreement. This includes custom designs, developed code, and created content specific to your project.
4.3 Pre-existing Materials and Tools
Brandlab Maroc retains ownership of any pre-existing materials, tools, code libraries, design frameworks, or methodologies used in delivering services. We grant you a non-exclusive license to use such materials as incorporated into your final deliverables.
4.4 Third-Party Resources
Some projects may incorporate third-party resources (stock images, fonts, plugins, frameworks, etc.). Such resources remain subject to their original licenses, and clients are responsible for obtaining any necessary licenses for ongoing use.
5. Fees and Payment
5.1 Pricing and Invoicing
Fees for services are specified in each project proposal or service agreement. We typically require:
- An initial deposit (usually 30-50%) before project commencement
- Progress payments at agreed milestones
- Final payment upon project completion and before final delivery
5.2 Payment Terms
Invoices are due within the timeframe specified (typically within 7-14 days of issuance unless otherwise agreed). Late payments may incur interest charges and may result in suspension of work or services.
5.3 Additional Work
Any work outside the original scope (additional features, revisions beyond agreed limits, extended support, etc.) will be quoted separately and billed accordingly.
6. Project Timeline and Delivery
We strive to meet agreed-upon deadlines. However, timelines are estimates and may be affected by factors including:
- Delays in receiving client materials or feedback
- Scope changes or additional requests
- Unforeseen technical challenges
- Third-party dependencies
We will communicate promptly if any delays are anticipated and work with you to minimize impact on your project.
7. Revisions and Changes
Each project agreement specifies the number of included revision rounds. Additional revisions beyond the agreed scope may be subject to additional fees. Significant scope changes will require a revised proposal and may affect project timeline and cost.
8. Website Hosting and Maintenance
Unless specifically included in your service agreement, website hosting, domain registration, and ongoing maintenance are separate services. We can provide recommendations or ongoing support services as needed.
9. Warranties and Disclaimers
9.1 Service Quality
We warrant that our services will be performed in a professional and workmanlike manner, in accordance with industry standards.
9.2 Limitation
While we strive for excellence, we do not guarantee specific business results (such as sales, traffic, or conversion rates) from our services. Results depend on many factors beyond our control, including market conditions, competition, and your own business practices.
9.3 Third-Party Services
We are not responsible for issues arising from third-party platforms, services, or tools (hosting providers, social media platforms, payment gateways, etc.) beyond our reasonable control.
10. Confidentiality
We respect the confidential nature of client information. We will not disclose confidential client information to third parties without consent, except as necessary to deliver services or as required by law. We may use anonymous project information for internal training and process improvement.
11. Portfolio and Marketing
Unless otherwise agreed in writing, we reserve the right to display completed work in our portfolio, case studies, and marketing materials. We will credit your business appropriately and will remove work from our portfolio upon written request.
12. Termination
12.1 By Client
Clients may terminate services at any time with written notice. Client will be responsible for payment for all work completed to date, including any non-refundable expenses incurred.
12.2 By Brandlab Maroc
We reserve the right to terminate services if:
- Payment terms are not met
- Client fails to provide necessary materials or feedback despite reasonable requests
- Client engages in abusive, threatening, or unprofessional conduct
- Project scope becomes unreasonable or impractical
13. Limitation of Liability
To the fullest extent permitted by law, Brandlab Maroc's total liability for any claims arising from or related to our services shall not exceed the total fees paid by the client for the specific project giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, or business interruption.
14. Indemnification
Client agrees to indemnify and hold harmless Brandlab Maroc from any claims, damages, or expenses arising from:
- Client-provided content or materials that infringe third-party rights
- Client's use of deliverables in a manner not authorized or recommended
- Client's violation of these Terms
15. Governing Law
These Terms are governed by the laws of Morocco. Any disputes shall be resolved through good-faith negotiation. If resolution cannot be reached, disputes may be submitted to the appropriate courts in Morocco.
16. Force Majeure
Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including but not limited to natural disasters, war, terrorism, riots, telecommunications failures, or governmental actions.
17. Entire Agreement
These Terms, together with any executed service agreements and our Privacy Policy, constitute the entire agreement between you and Brandlab Maroc regarding our services.
18. Changes to Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated Terms.
19. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
20. Contact
Questions about these Terms or our services? Please contact us:
Brandlab Maroc
Email: contact@brandlabmaroc.com
Website: Contact Form